Responsible Gaming
Mr Play is designed for entertainment, with straightforward tools to support safer play in Canada. Our focus is to keep play fun, fair, and secure while making your options easy to manage. A small percentage of players may experience gambling-related harm over time, so we provide practical information, account controls, and confidential support.
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Gambling should remain a leisure activity, not a source of income. If play starts to feel less optional, it’s a good time to pause and reassess. Taking action early often makes it easier to regain balance.
Spotting risky behaviour early
Problem gambling can look different from one player to the next, but it often involves losing control over time, money, or attention. If any warning signs appear, stepping back sooner can help prevent escalation.
- Spending beyond your means or increasing deposits to recover losses.
- Chasing losses, hiding activity, or making excuses about time spent.
- Neglecting work, family, or personal responsibilities due to play.
- Feeling stressed, anxious, or unable to stop once a session starts.
Account tools you control
Mr Play offers player protection tools to help you monitor activity and set clear boundaries. Limits can be applied by time period, and reminders can prompt breaks before sessions run long. You can also review your account history at any time to keep decisions grounded in facts.
| Tool | What it does | Timing / notes |
|---|---|---|
| Minimum age | Access is limited to players aged 19+, with age checks in place. | Automated checks typically finish in 3 minutes. |
| Deposit limits | Set daily, weekly, or monthly caps to keep spending aligned with your budget. | Applies immediately; relaxing a limit may take up to 24 hours. |
| Loss limits | Choose the maximum you are willing to lose within a defined period. | Spending stops when your cap is reached. |
| Wager limits | Control the total value of one or more bets across a set time window. | Useful for reducing volatility during longer sessions. |
| Session reminders | Reality checks display session length and session results while you play. | Intervals typically range from 30 minutes to 2 hours. |
| Session time cap | Set a maximum time per login or a total daily time allowance. | Example: a 60-minute cap signs you out when time ends. |
| Self-exclusion | Choose a break from play, either temporary or permanent, when needed. | From a few days to 1 year or longer; reactivation after 6 months may require extra steps. |
| Help availability | Support is available around the clock through live chat and email. | 24/7 coverage; typical replies within 90 seconds. |
Making limits work for you
Limits work best when they match a realistic budget and schedule. Consider setting them before you start playing, then let the settings do the work. If a cap is reached, further transactions may pause until the next period begins. You can adjust limits in your account settings when your circumstances change.
Self-exclusion and timeouts
Self-exclusion is intended for times when a firm boundary is the safest option. Once confirmed, access to deposits, gameplay, and promotional messages stops for the selected period. While an exclusion is active, it cannot be reversed until the timeframe ends.
For longer breaks, additional verification steps may be required before reactivation. If an account is temporarily closed, any active bonuses may expire before access is restored.
Age checks and verification
To protect players and meet compliance standards, we verify age and identity before certain features become available. Verification may require a government-issued ID and proof of address no more than 3 months old. In some cases, proof of the payment method may be requested, with sensitive details hidden.
Until checks are complete, some account functions may be restricted, including withdrawals. Clear, uncropped colour images help avoid delays, and we may contact you using the details provided at registration.
Safer payments and withdrawals
Mr Play protects deposits and cash-outs with SSL 256-bit encryption and uses payment processing that follows PCI DSS standards. Available options can include Visa, Mastercard, bank transfers, and licensed e-wallets such as Skrill, Neteller, and PayPal. For added security, transactions must come from payment accounts held in the same name as your player profile. Third-party payments are not permitted.
Withdrawal timing varies by method. E-wallet withdrawals typically clear within 24 hours, while card and wire options may take up to 6 working days. Each request is recorded in your transaction history for transparency. If suspicious activity is detected, a security hold may be applied until verification is completed.
Self-check and outside support
Our self-assessment tool can help you evaluate gambling risk privately. It can highlight patterns you may want to change, including time management and spending habits. If you’re concerned about your play, licensed Canadian support organizations can help, including ConnexOntario, Gambling Therapy, and Gamblers Anonymous.
Some players also choose digital blocking tools such as GamBlock or Betfilter for additional structure. If you decide to reach out for support, doing so early often makes the next steps clearer.
Contact and confidentiality
If you’d like help setting limits, requesting self-exclusion, or reviewing safer play options, our support team can assist. Requests are handled confidentially and with respect, so you can choose changes that fit your situation. Support is available whenever you need it.