Terms and Conditions

These Terms and Conditions form the legal agreement for using Mr Play in Canada. By accessing or using the website, you agree to these rules for products, games, content, bonuses, and services.

Please review the terms before using the platform on desktop, mobile, or other devices. We may update these Terms and Conditions from time to time, and it is your responsibility to check for changes.

Eligibility and registration

Access is limited to players who meet applicable age and location requirements in Canada. You may only create an account if you reside in a province or territory where online gaming is permitted by law.

Age requirements can vary by context, and our materials reference both 18+ and 19+. You must confirm that online gambling is lawful where you are located before playing.

• Provide accurate personal details, including name, date of birth, address, and email.
• Keep your contact information up to date so you can receive important service notices.
• Be prepared for identity checks where required for security and compliance.

Account security and single-account rule

Only one active account is permitted per player. You are responsible for keeping your login details secure and for all activity carried out through your account.

If we find false, outdated, or inconsistent information, we may suspend or close your access. If you suspect unauthorized use or fraud, report it promptly to [email protected].

Deposits, withdrawals, and currency

All transactions on Mr Play are processed in CAD. Deposits and withdrawals must use approved payment methods linked to your account, and withdrawals may be subject to minimum and maximum limits.

Verification checks may be required before withdrawals, particularly for first-time payouts. Processing times vary by method—typically about 24 hours for e-wallets and within 1–3 or 3 business days for cards and bank transfers—once required checks are cleared.

Bank fees, payment-provider charges, and any currency conversion costs are your responsibility. Some withdrawal methods may also apply a handling fee of up to 2.5%.

• Interac and e-Transfer
• Visa / MasterCard
• ecoPayz, MuchBetter, Skrill, Neteller
• Paysafecard (availability may differ between deposits and withdrawals)

Verification basics

Verification helps prevent underage access, unauthorized use, and money laundering. Where required, you may have up to 30 days from registration to complete verification steps.

Documents commonly requested include a government-issued ID, proof of address not older than 3 months, and proof of the payment method. Upload files through your profile dashboard when requested, using JPG, PNG, or PDF formats, with each file up to 5MB.

Reviews are often completed within 48 business hours. Additional checks may apply for higher-value activity, and enhanced due diligence can include video calls or notarised documents.

Bonuses, promo credits, and wagering

Promotions are optional and always come with specific terms. Offers may include requirements such as a minimum deposit, wagering contributions by game type, maximum bet size, time limits, and withdrawal limits.

Bonus funds generally must be wagered according to the published rules before they can be withdrawn as cash. Welcome offers are typically limited to one claim per household, IP address, or device.

• Typical rollover examples can be 35x on the bonus amount.
• Validity after activation commonly ranges from 7–30 days.
• Slots usually contribute 100%, while table games may contribute 5–10%.
• Irregular play patterns such as hedging may void promotional credit and related winnings.

Fair play standards and prohibited activity

Games use certified RNG systems, and each title has its own rules and payout probabilities shown within the game information. Play must remain fair, transparent, and compliant with applicable Canadian requirements.

Fraud, collusion, multi-accounting, bonus abuse, and attempts to bypass controls are not allowed. Using bots, hacking, or disrupting site functionality is prohibited. Suspected criminal activity, including money laundering, may be reported to the relevant authorities.

Responsible gaming tools

We support safer play with tools available in your account area. Deposit limits, session time controls, time-outs, and self-exclusion can help you manage play.

Setting limits early can make spending and time easier to control, including during promotional periods. If you need a break, you can use the account tools to pause when it suits you.

Complaints and dispute handling

If you have a complaint or dispute, contact us in writing at [email protected]. We aim to address concerns clearly and fairly, starting with an internal review and support follow-up.

After a complaint is registered, you typically receive a response within 24 hours. Investigations often take 1–5 business days depending on complexity. Support operates 7 days a week for clarifications and active cases.

If an issue cannot be resolved internally, escalation options may include provincial regulatory routes in your province of residence. Where applicable, mediation or ADR guidance may be available through your account dashboard.

Privacy, data use, and liability

How we handle personal information is set out in our Privacy Policy. We may process data for account management, payment processing, fraud prevention, regulatory compliance, and marketing where consent is provided.

To the maximum extent permitted by Canadian law, we disclaim warranties and limit liability for indirect, incidental, or consequential losses connected to site use or participation in games.

Governing law

These Terms and Conditions are governed by the laws of your province or territory of residence, alongside federal Canadian gambling legislation. If any provision is found unenforceable, the remaining provisions remain in effect.

Quick reference table

If you need help locating a specific section, support can guide you to the relevant part of the Terms and Conditions when needed.